Xi'an Cummins's users are in close touch with Dalian users

In July 2010, Xi'an Cummins executives and after-sales service personnel rushed to Dalian to “close contact” with local ISM 11-liter engine users.

At the Xi'an Cummins Engine Service Station in Dalian, a group of people carefully inquired about the performance of the ISM 11-liter engine. When he heard from the salesman, he said: The Xikang ISM 11-liter engine has obvious advantages: strong fuel economy, long maintenance cycle, no warranty, and high cost performance. It is favored by many driver friends. Mr. Guan Zhanghua, general manager of Xi'an Cummins, showed his satisfaction. He personally showed the secret to the sales staff and customers present at the site: Low-speed high-torque is the biggest feature of the ISM 11-liter engine. The low rotation speed reduces the wear of parts and the torque makes the climbing and pulling More goods, see car overtaking.

The total length of the equipment is 37 meters, the total cargo weight is 850 tons, and the Xikang ISM 11 440 hp engine-driven Shaanxi Auto FC car

Subsequently, the Xi'an Cummins service team came to the user site - Sanxing team Sanhe fleet coal transportation construction site to experience the working environment of the ISM11 liters engine. The full load of cargo, the long and urgent downhill, the cinders scattered over the land, the dusty construction sites... all the time are not the tests of the dynamic nature and safety and reliability of the heavy trucks. Guan Guan said with emotion: The driver's working environment is so hard, we must ensure that the quality and service of the manufactured products, help them do their share and solve the problem for them! The site randomly asked a Shaanxi Automobile FC driver who was resting: " How do you feel about this car's engine and does it feel different from other cars?" The driver said, "The engine I use now is very worry-free. I use it for a long time and change the oil once a month. No one had any problems, and the attendance rate was particularly high.The domestic engines that had been used in other brands had not been able to run and they were not able to work. There were too many problems, and it took a few days to repair them. How much did the money cost? The first thing is not to say that the key is to use too much time and effort, and you will lose a lot of money when you are repaired..."

The following day, Xi'an Cummins Dalian Benchmarking Customer Seminar officially kicked off. Dozens of logistics fleet representatives attended the meeting. As a loyal user of Concord, the strong driving force and ability to make provinces are reasons why they chose the Xi'an Cummins ISM 11-liter engine. The representative of Dalian Industry Group said: After using the 11-liter ISM engine for the first time, we have looked for it: mature European and American technologies are not the same! Accelerated and safer and more fuel-efficient when loaded, and the power is faster and faster when overloaded! Within a year, nearly 100 heavy trucks with ISM 11-liter engines were ordered three times in a year, and it was a big part. He also proudly told you that the 850-ton large-scale transportation miracle that has always been the concern of the logistics industry is that When the team created it, it was first pulled by a well-known imported engine and it was unable to move. Some people proposed to try the traction of the Xikang ISM11 on the side. As a result, everyone knew that the mission was accomplished smoothly! The entire industry was shocked!

On the scene of the ISM11 Dalian regional benchmarking customer forum, dozens of well-known logistics companies communicated with the Xikang executive team to use the experience and talk about future development plans.

During the forum, when Guan learned that many users did not understand the use and maintenance of the engine, many drivers even started pulling the goods just after they got a driver's license. They immediately decided to postpone the original schedule and lead Xi Kang service experts to work. The ISM11's daily maintenance and troubleshooting techniques were taught to customers on site, and each site was equipped with ISM11 heavy-duty card for on-site testing and commissioning. Mr. Guan stressed that Xikang’s growth today is inseparable from the trust and support of every user! We treat our customers as we are to treat our own loved ones! Wherever we go, it helps to maximize the interests of our customers. Forever pursuit! In the future, the activities of face-to-face communication with users should be held to listen to the most realistic voices of users. For users' problems and demands, we will surely fulfill our promise, respond within 24 hours, and solve it at the first time!

The Xikang service expert team analyzes faults and studies solutions at the maintenance site.

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