Car "Three Guarantees" revealed protection of consumption signals

Nanchen observed: "Car Three Guarantees" and commercial auto insurance solicited public opinions to protect the distinctive signal of consumer protection. Recent hot news in the field of automobile consumption: In order to protect the legitimate rights and interests of consumers of home auto products, it is clear that sellers, manufacturers, and repairers of home auto products. The General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China (AQSIQ) drafted the “Responsibility Regulations for the Repair, Replacement, and Return of Household Automobile Products (Consultation Draft)” in accordance with relevant laws and regulations; the Insurance Regulatory Commission recently also issued the “Regulations on Strengthening Commercial Motor Vehicle Insurance Rates”. The Notice of Management (Draft for Soliciting Opinions) initially proposed the reform direction of the commercial auto insurance system.

The reporter believes that the draft of the "Car Three Guarantees" requirement of Shi Shenhai has been resurfaced for more than six years, and that the commercial auto insurance system has responded to public opinion to carry out "overhaul", reflecting that the ministries concerned with automobile consumption have increased protection of consumer rights and interests. It reflects the transformation of government functions to serve the needs of the people's livelihood.

In 2009 and 2010, the Chinese auto market became the world's largest new car market for two consecutive years. Although the growth rate of China's auto market has returned to rationality this year and has dropped substantially, it is still expected to maintain its market position as the “biggest global leader”.

However, the comparison shows that the happiness index of consumers in this big auto country is extremely low, and dignity is often hurt by the strong manufacturers. The root cause is that the legal protection enjoyed by Chinese auto consumers is far lower than that of the developed countries such as the United States, Japan, and Germany. Compared with these mature automobile markets, China's protection of the rights and interests of auto consumers needs to be improved both from the policy-making level and the current policy implementation level. This has caused many car-loving households to quickly find their way back from the difficulties of replacement, maintenance, and expensive repairs. The healthy sustainable development of car consumption has been disrupted.

The reporter believes that from a variety of perspectives, to improve the formulation and implementation of various laws and policies as the starting point, to improve the sense of well-being of domestic auto consumers for the purpose of the change is imminent. This year is the first year of implementation of the 12th Five-Year Plan. For a Chinese auto industry that is expected to hit an annual output of 20 million vehicles, it is much more important to be stronger than bigger ones. This kind of transformation from big to strong can not be separated from the protection of consumers, but also can not do without the protection of the law under the protection of consumer choice brought about by the survival of the fittest.

The data released by the Traffic Management Bureau of the Ministry of Public Security recently showed that as of the end of August 2011, the number of motor vehicles in the country reached 219 million vehicles, of which, the number of motor vehicles exceeded 100 million for the first time, and the number of private small-scale passenger cars achieved rapid growth in the number of motor vehicles. major factor. This means that the automobile society with private cars as the main body is already established. Under this background, if the rights of car consumers are still not guaranteed, the harmony of automobile society will be difficult to achieve. When the desperate consumer was forced to “direct” the “Donkey Puller” and “Niu Ra” slapstick performances outside the Auto Show Complex and outside the 4S shop, I do not know who should blush.

It is worth noting that the reporter noticed that both the China Insurance Regulatory Commission and the General Administration of Quality Supervision, Inspection and Quarantine have adopted the attitude of opening the door when they are formulating relevant laws and regulations. They will not only use public opinions such as e-mail, letters or faxes, but also widely solicit public opinions. He also solicited hearing statements from the public to participate in the legislative hearings. All this helps to make the regulations based on public opinion and people's wisdom more reasonable and operational, and it requires consumers to actively and enthusiastically participate.

Looking into the future, with the completion of the collection of opinions and suggestions on the Regulations for the Supervision of the Recall of Automobile Products (Consultation Draft), the deterrence power of China's automobile recall regulations is also expected to escalate. The perfect "Car Three Guarantees" and automobile recall regulations are the most important components necessary for the standardization of automobile after-sales service. China's automobile manufacturing industry has already passed the threshold of a large automobile country. In order to further transform itself into a powerful automobile country, it is inseparable from the construction of comprehensive after-sales service standards and related regulatory systems. Standardization should be used to protect consumer rights and promote the automobile service industry. The booster for development allows more consumers to truly feel happiness and dignity after owning the car.