Xichai core service opened at 500 service stations nationwide

September 26, 2015 coincided with the 72th Anniversary of Xichai's anniversary. On this special day, Xichai opened the "9.26 tin machine back to her parents' home" event at the 500 service stations across the country to exquisite and lean. , sincere and meticulous service content, to provide users with value-added services, expand the impact of service. On the day of the event, service personnel of Xichai service station will provide users with engine “medical examination”, operation guidance, maintenance and maintenance free labor costs for users... A series of all-round specialization, terminal integration of quality, efficiency, service and affection. The “core core service” initiative has truly solved the user's problems and allowed users to experience the connotation of “excellent core service” of superb, lean and sincere of FAW Xichai, which has won high recognition from users. According to statistics, on the day of service, nearly 10,000 Xikai users across all provinces and cities across the country have enjoyed this “value-added service”.

Xichai core service opened at 500 service stations nationwide

"Precision core service, superb craftsmanship and true feelings"

“As long as it is a diesel engine, no matter where you are, you can enjoy the strong guarantee of meticulous service provided by FAW Xichai without any worries. To achieve this, it is inseparable from the strong service network system of FAW Xichai.” 9 Just after 10 a.m. on the 26th of the month, a few cars from Xinjiang Shihezi Xin Jinding Transportation Company lined up in neat rows and entered the Xichai service station to receive value-added services. According to Zhu Yuejun, the division of Xichai Xinjiang, This time, Xichai conducted a 9.26 xieke machine back home in Urumqi, Hami, Shihezi, Yining, and Korla. The Xichai service team introduced each user to the operation, daily maintenance, and maintenance of the engine in a careful and meticulous manner. In addition to the contents of precautions, true and false accessories, etc., Xichai’s ten physical examination requirements are strictly followed for the “physical examination” of incoming vehicles one by one. At the same time, brand distributors such as Liberation, Wuzheng, Jinbei, and Kama also actively participate in this issue. The event, in collaboration with Xichai, jointly promoted to the user the advantages of matching the vehicle's power, low fuel consumption, and good service. On the day of the event, more than 400 people returned to their families in Xinjiang. It is reported that in order to better embody the concept of “excellent, lean and sincere” Xichai's “core service” concept, Xichai has designated the 26th of each month as “FAW Xichai Services Day” since August 26 last year. On-site inspection and use training for Xichai users' engines is free to improve the efficiency of vehicle use, solve practical problems, ensure that the Xichai machine is in a good state of use, and improve the customer satisfaction with the “exquisite, lean and sincere” core services. Degree, establish the "FAW Xichai" brand awareness and corporate image.

“The professionalism, efficiency and attitude demonstrated by the FAW Xichai Service Team allow us to buy Xican liberation vehicles without any worries!”. In recent years, FAW Xichai has established a perfect service system throughout the country while striving to maintain product quality. It has established a complete service system nationwide and has established more than 1,500 highly skilled and well-equipped parts in the country. Special service station, service radius is less than 50 kilometers. In the country, there are 27 accessories center libraries, more than 300 specialty stores and special dealers, and green accessories are provided to provide accessories for users. Not only that, Xichai has also strengthened the training of technical support staff. At the same time, FAW Xichai implements an immediate response service system. The 400 service hotline is open for 24 hours. The “first-response responsibility system” is implemented to provide users with technical consultation and emergency services. The user’s questions are answered within 1 hour and the emergency service is sent out for 8 hours. In place, city buses are available for 2 hours.

Whether in the distribution of the site or the quality of service, Xichai has been at the forefront of the brand.

“Precision core service, sincere interpretation of brand value”

“Xichai's power quality is good, and there are such professional technical guidance and services. It was really the right engine!” At 9:00 am on September 26th, a user looked at Xichai's professional services at a service station in Zhengzhou, Henan Province. The personnel were very impressed with the orderly detection of the running status of the Xichai engine. He said that he was right today and not only enjoyed the premium services, but also helped his family and friends solve a doubtful problem. He said that the relatives and friends of a car four matching replacement many times, has been unknown for some reason, today through the Xiehai professional service personnel to explain, only to know that the state of idling due to fuel combustion will cause a net increase in the rapid increase of carbon deposition, accelerated four matching Abrasion... According to Wang Yanbian, service manager of FAW Xichai’s business unit in Henan, on the day of the 9.26 tin machine returning to her parents’ house, there were 21 Xichai service stations in Henan province that simultaneously conducted Xichai’s free “checkup” and operation guidance. The series of "services" activities such as maintenance and maintenance free time charges are welcomed by users.

“Xichai service project, whether it is from the appearance of the engine and the physical examination and maintenance, or the method of authenticating the authenticity of the Xichai accessories, all interpret the connotation of Xichai's core service...” on the morning of September 26th, in FAW Huaihai, Xuzhou, Jiangsu. Lang Chi service station, the owner of the individual transport master Wang laughed and said, “I believe that the liberation of Xichai car, quality service more and more humane.” According to Shi Haihua, service manager of FAW Xichai’s office in Jiangsu, Xichai In Jiangsu Province, this core service station was selected as the service manager's point-of-care service. On the same day, the Xichai Service Technician visited the site to provide users with personalized services and perform free medical check-ups for users........ In order to impart knowledge of the authenticity of engine parts to Xichai's locomotive owners, Xichai's spare parts and technical experts also consulted at the same time to introduce users to the authenticity and authenticity of Xichai's accessories, its advantages and purchase channels, which are welcomed by users and enjoy the same day. Xichai has more than 100 users.

"Professional cast tinwood brand, refined core service to create value." "9·26 tin wood machine back to her parents" activities by the majority of xichai users warm welcome, many users happy to say, "Xichai's back to her family's activities," Let us really have a feeling of returning to Seawood's family."

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