Scania cuts deep interpretation of product value

In 2012, there was a Scania city bus in Sweden that suddenly caught fire during the operation. Fortunately, no driver or passenger was injured. After investigation by professional engineer Hans Wiklund and others, the cause of the accident was due to the fact that the heat resistance and oil resistance of non-original O-rings purchased by the operator did not meet the standards, resulting in degradation, and the centrifugal oil filter soon appeared. Looseness, oil infiltration into the engine compartment, caused a huge loss. The purchase of deputy plant parts may seem to save the cost of spare parts purchase, but what is the actual benefit or risk?

"Precious" is the first impression that Chinese consumers have on imported brands, and "expensive" means that they have purchased products of the same quality at higher prices. But is Scania really "expensive"? "Quality is valuable" is the attitude of production that Scania has always been adhering to. Only products with higher use value and longer life cycle can create higher value for customers' business. To this end, Scania organized the "Quality Lets Us Be Different" spare parts cutting campaign to further demonstrate the quality gap between the original parts and the subsidiary parts in terms of product design, material quality, processing technology and other details. Make consumers convinced of the value of the original parts.

High-quality vehicles are made up of high-quality spare parts. Customers who purchased Scania original spare parts received: higher product performance, all spare parts have undergone rigorous inspection before leaving the factory, and senior engineers have continued to improve the packaging design to reduce shocks and injuries during shipping; Excellent operating economy, high-quality accessories in addition to ensuring the vehicle is in the best working condition, but also the overall maintenance cost is greatly reduced; more professional and thoughtful after-sales service guarantee, well-trained service technicians equipped with special tools and equipment, in repairs or Provide professional services during maintenance. In addition, Scania will collect customer parts and accessories according to the technology information system and improve the products in a timely manner so as to further optimize the quality of spare parts and create higher product value for customers.

The value of Scania parts is not only embodied in the quality value of the parts themselves, but also reflected in the protection of the huge after-sales service system. Scania's after-sales service network can provide customers with 7x24 hour service guarantee. Scania's spare parts inventory across Scania meets Scania's stringent requirements and the supply rate is over 94%, which is in line with the level of Scania's Shanghai spare parts inventory. Customers only need a phone call, and the professional Scania after-sales service team will quickly provide the most suitable solution. In addition, Scania spare parts logistics network is one of the most advanced and reliable logistics networks in the world. Scania spare parts will always be delivered to customers no matter where they are located.

Modular system is Scania's unique commercial vehicle production method. It can realize the production of different types of products through the free combination of standard spare parts. Thanks to this, Scania's original spare parts are highly versatile, allowing them to streamline the types of spare parts inventory, reduce the degree of difficulty in maintenance and make Scania Trucks get the best attendance performance. Helping customers create higher business value.

In addition, Scania has launched an enhanced version of the second quarter on July 1, 2014, after successfully hosting the first quarter of spare parts promotion in 2013. In response to customer feedback in the first quarter of spare parts activities, Scania has re-evaluated 88 of its customers' most frequently replaced spare parts, issued benefits, and reduced prices by up to 45%! For more information, visit the Scania website for more information.

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