Body accessories became the first major automotive complaint in China

A few days ago, the reporter learned from the Quality and Service Tracking Station of the China Quality Association User Committee that in the first quarter of 2011, a total of 3062 car customer complaints were received, of which 2701 were valid complaints. The biggest change in the quality issue this quarter compared to the past is that the problem of body accessories is even more pronounced, ranking first, accounting for nearly 30% of the total, and surpassing complaints for key components such as engines.

Relevant person in charge told the reporter that in the first quarter of 2011, complaints about auto quality issues had the highest percentage of complaints concerning body accessories and electrical problems. The problems were concentrated in the noise of the exhaust pipe, abnormality of the instrument cluster, poor sealing of the vehicle body, etc.; secondly, engine problems. Is still the focus of complaints, accounting for 23.4%, mostly manifested as engine noise, start-up difficulties.

“This shows that with the increasing popularity of automotive products in people's lives, car owners pay attention to the important parts of the car body, and at the same time pay attention to the quality of the car body accessories and the comfort of driving,” said the person in charge.

According to reports, in the quarter's user complaints, the highest percentage was "required for replacement", which reached 32.9%. There are two reasons. First, due to the breakdown of key components such as the new car engine, the owner of the car required replacement of the assembly and extended warranty; Secondly, due to repeated repairs, owners are required to replace new parts to achieve a complete solution.

For the characteristics of car complaints in the first quarter, car owners need to understand the service life of car accessories when choosing automotive products. In response to the shortage of parts supply and poor quality of accessories, owners need to negotiate with service providers for repair time when repairing parts. , Make a written agreement and request compensation if necessary.