Yuchai promotes a qualitative leap in service

On August 27, 2010, Yuchai Machinery Co., Ltd. successively convened an expanded meeting of the Yuchai YC Service Body Executive Council, a YC service body and a joint YC joint meeting. These two conferences are meetings of the service and supply chain system held after Yuchai Heavy Machinery Parts Suppliers Conference, 2010 Mid-term Marketing Conference, Service Manager and Marketing Manager 2010 Mid-year Working Conference, and The node of the "Eleventh Five-Year" and the "Twelfth Five-Year Plan" strategic plan has a very important significance.

Planning to achieve a new breakthrough in the service system

The high-quality service network is one of Yuchai’s core competitiveness. Since then, Yuchai has provided the highest quality services to customers with the most efficient and fastest service system and the industry's widest range of services, and has continuously improved the quality of services in response to the needs of customers.

Yuchai is not satisfied with the achievements of the current construction service system. On the extended meeting of the YC Service Executive Council held on the morning of August 27th, Yu Ping of Yuchai Machinery Co., Ltd. issued the emergency order for Yuchai’s service system construction. He pointed out: "Yuchai should place its services in a very important strategic position. While consolidating service advantages, it must take strong measures to achieve a major breakthrough in service levels."

YC services from all over the country

The body directors discussed the current market situation enthusiastically. The meeting held that current market competition is fierce, and the homogeneity of the industry service system is becoming more apparent. It is necessary to adopt more targeted service measures in accordance with the market conditions, and to consolidate the traditional market and fully follow up the heavy machine market. In particular, in recent years, Yuchai’s new products have been listed on the market, and it is necessary to improve the level of accessories guarantee and service to suit the rapid expansion of the market.

In response to the new market situation, the meeting proposed that in the second half of the year, Yuchai will build its service system for each market segment, especially the agricultural machinery market and the heavy machinery market, and establish an independent and dedicated service system. Improve service quality. At the same time, it is necessary to upgrade on the basis of the original service system, to be comprehensive, proactive, and close to the customers. In terms of the protection of accessories, the relevant systems shall be implemented, a scientific security system for accessories shall be established, reasonable resource allocation shall be made, and the interests of customers shall be fully protected.

Establish a comprehensive communication service mechanism

At the joint meeting of the YC service body and YC combination body, Li Tiansheng, general manager of Yuchai Machinery Co., Ltd. pointed out that at present, it is time to “realize the leap in the quality of service quality and truly to play the brand effect of Yuchai service.” Chai, Yuchai service and Yuchai combine to establish a new cooperation model and cooperate with each other. They cooperate closely in quality assurance, talent protection, and service security to achieve a win-win situation.

The meeting reached a consensus on sharing responsibility for services, improving service capabilities, and improving communication mechanisms. Bo Shi’s Cai Shijie said that Yuchai’s products are numerous and they have their own competitive products. Bosch will work with other suppliers and service members to uphold the consensus of customer service and put forward specific measures to share with Yuchai. Serve customers and jointly develop markets.

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