Chinese truck company recalls getting normal

On March 5, the AQSIQ Defective Product Management Center issued an announcement that Dongfeng Motor Co., Ltd. will recall 7,882 Dongfeng Tianlong tractors. The news has attracted widespread attention both inside and outside the industry. The recall was no longer the first large-scale recall of Chinese trucks. On January 5 this year, Foton Motor submitted a recall report to the General Administration of Quality Supervision, Inspection and Quarantine, requesting the recall of 357 exhaust truck brakes with potential safety hazards. Member of the National Automobile Standardization Technical Committee and AQSIQ recalled expert Tan Xiuqing said in an interview with reporters that the above recall case showed that the attitude of China’s trucking companies has changed and the recall of trucks has gradually become the norm. This is the will of users and the development of the company. The combined effect of regulatory pressure and regulatory results. However, some users also stated that truck companies still need to improve on the recall of defective products.

Truck companies change recall attitude

Dongfeng Automobile issued a recall announcement on March 5th, recalling that 7882 vehicles of the Tianlong DFL4230A1 series, DFL4230AX2 series, and DFL4251A2 series produced between 2006 and 2010 will be recalled from March 7 to March 6 of this year. Tractors.

Dongfeng Motor Co., Ltd. promised to “freely replace the piping between the air compressor and the drier within the recalled area and inspect the relevant parts of the braking system to eliminate hidden dangers.” The message was welcomed by the industry and abroad. Never stop earing.

Although at the beginning of 2013, two well-known truck companies had recalled defective products, since the enactment of the “Defective Automobile Product Recall Management Regulations” in 2004 to the end of 2012, Chinese truck companies have not made a recall. This is not Because the quality of Chinese trucks has reached a perfect state, but truck companies are generally skeptical about recalls, fearing that once recalls will cause irreparable negative effects on products and brands.

"This mentality has had bad consequences." Tan Xiuqing said, "Because the need for recall is generally a large number of products in the existence of a common design or technical problems, this problem is generally not a replacement of one or two accessories If it is recalled, the problem is easily solved, and if it is not recalled, incomplete repairs can only be carried out by repairing service stations.This incompleteness is manifested in the inability to solve the problem of all defective trucks. Defective trucks that are repaired are also very difficult to solve once and for all and may relapse after a while."

Defective trucks, which are not recalled, have become chronic diseases for truck companies. In the long-term patience and dissatisfaction of users, corporate reputation, product reputation and brand influence are consumed. "After weighing the benefits, truck companies will increasingly prefer to take the initiative to recall." Tan Xiuqing said.

Regulations tightened to encourage companies to voluntarily recall

Some insiders believe that the reason why the "Regulations on Recalling Defective Automobile Products" issued in 2004 failed to prompt companies to voluntarily recall defective products was because they punished companies that concealed defects in automobiles and did not voluntarily recall defective vehicles. The "Regulations on Recalling Defective Automobile Product Management Regulations," which was announced on January 22 and was implemented on January 1 this year, intensified penalties and greatly increased the cost of not automatically recalling defective vehicles.

In this respect, Mitsubishi Fuso Heavy Trucks is a typical case. In 2004, Mitsubishi heavy-duty trucks were required to be recalled due to tire shedding. Actually, before 2000, Mitsubishi heavy trucks had similar accidents. Initially, Mitsubishi's explanation of the accident was that the user did not properly maintain the tires, and later stated that it was uncertain whether there were design problems. Mitsubishi's concealed truck defect and its refusal to voluntarily recall has finally led local governments such as Shizuoka, Aichi, Mie, Nagoya, and Tokyo to decide not to purchase Mitsubishi heavy trucks. Afterwards, Japan's product quality department forced Mitsubishi to recall defective products, and Mitsubishi's reputation was destroyed. From then on, Mitsubishi heavy trucks can be described as sluggish. Until 10 years later, Mitsubishi is still swallowing the bitter fruit of the day.

Tan Xiuqing believes that from January 1 this year, the tightening of laws and regulations is definitely one of the reasons for the two truck recalls. But the main reason is that the attitude of the company to the recall has changed, and it is recognized that the recall is an action that outweighs the disadvantages.

Call for a better recall

In an interview, the reporter found that ordinary truck users who have a direct relationship with the quality of trucks hope that the company’s recall measures can be further improved. This hope is reflected in two points: First, it is hoped that truck companies will react more quickly in the event of voluntary recalls in the future; second, they hope that the range of vehicle models covered by defective vehicle recalls and the production time range can be wider to allow more users to feel at ease. .

Tan Xiuqing said that the active recall of defective trucks is only considered to be a big deal in our country. It is difficult at the beginning of everything. In the process of recalling, it will certainly encounter many unsatisfactory areas. To satisfy customers, truck companies still have a long way to go.

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