How to handle claims for international air transport

The airline is the carrier, the air waybill is the proof of delivery. As an air transport agency such as Sinotrans, it also has its own air waybill (also referred to as air waybill on air), and the air waybill and air waybill are backed by responsibility. And offset items.

1. In the air cargo transportation, if there is a difference in cargo damage, it is firstly required to investigate the responsible party, whether it is the agency responsibility or the responsibility of the carrier, regardless of which party’s responsibility is individually compensated according to the “Warsaw Convention” item, that is, according to the air waybill. The back-end items of the sub-bills are used for compensation, and the individual obeys the billing component of the goods. The maximum amount of compensation is 20 US dollars per kilogram, and the rest is paid by the owner to the insurance company (that is, the goods are insured before the shipment).

2. After the unloading of imported cargo, if there is any damage or shortage, the civil aviation must submit it to the aircraft carrier within 48 hours.

3. As an agent of the owner of the cargo, the Sinotrans Company shall be able to cover up the benefits of the cargo owner. When the goods are transferred to and from the civil aviation industry, if the creation of the cargo outsourcing is damaged or the number of items is short, the commercial records of the civil aviation cargo should be obtained at the same time when the cargo is received. At this time, the company will make a claim against the airline.

4. The transport of air express shipments has the same claim items as the individual cargo transportation. Each express agent's express consignment bill has its own statement. If the express mail is lost in the process of transmission, it is also necessary to check which link has been lost and where the responsible party is. The maximum compensation for each domestic shipment is US$100. For any block that seeks to export the express mail of the express company, if there is any loss, the shipping company will provide one shipment free of charge.

5. Claims and litigation limitation. In compliance with the provisions of the Warsaw Convention, the consignee or interested parties should submit a written statement within 7 days from the date of receipt of the goods. In the context of delayed delivery, the consignee should file a claim within 14 days of receipt of the goods. If it is not raised within the time limit, the shipper will disregard the claim.

6. The 1955 Hague Protocol made a change to the shipper’s written notice, which should be 14 days for the 7 days of the Blueprint. The delay in delivery should be changed from 14 days for the Blueprint to 21 days. The lawsuit was filed within two years, that is, from the date the goods were reached, or from the date of the termination of the shipment, if the lawsuit was not filed within a certain period of time, the shipper’s right was abandoned as a shipper.